FREQUENTLY ASKED QUESTIONS
Want to proceed with American Window and Door? Next Steps?
Why is your bid so much less than the other companies we have got quotes from? – We are an installation / construction company. We are building contractors, master carpenters, specialized in the work. In house employees that go through our internal training programs. In general, the other companies you are talking to are “ Sales Companies “ that hire installation professionals. We are just cutting out a very expensive middle man. All of our products are the same exact products or better than the competition. Major Brands like Therma-Tru, Masonite, Marvin Windows and Doors, and several other manufacturer direct vendors. We also dont have a traditional position of a “salesman” in our company, just project estimators who quantify what you want. So you are not paying a flat percentage base increase on the services provided. We also do not have a huge marketing budget, most of our work comes from referrals. We also do not have a franchise fee adding 10-15% to the bill as well.
How long does it take for my product to arrive? – Windows take between 3 and 5 weeks to arrive for standard products. Shaped, Colored Finish, or Triple Pane can take up to an additional 2 weeks. Doors arrive in 5-10 days pre primed. Factory Finish Doors can take 6-20 weeks based on selection of glass, door style, size, and color. Current supplies in 2021 can cause this number to vary greatly.
What is your Warranty for Windows? –
American Window and Door sources windows from a few different select vendors. There are 2 main types of warranties offered.
Lifetime Warranty on everything except the glass. which is transferable up to 1 time. The glass has a 10 year no questions asked warranty, and then a sliding scale of 11-30 years. This is an premium vinyl product, and this is a “great window” industry standard warranty.
Our other option, which we sell traditionally to home owners, has a no questions asked “as long as you own the home” and transferable up to 1 time, warranty that covers all parts, finish, glass, accidental glass breakage, and finish warranty. We like the no non sense, unambiguous approach to this warranty for home owners that just want to know they are covered with an excellent product for the rest of their life.
What is your Installation Warranty? – We warrant the installation of all of our products for 15 years. We have a common sense approach to craftsmanship and are in the business of relationships. Our reputation is important to us. We are happy to honor any issues that may arise over time and will fix any issue that comes up from an application or installation error. Keep in mind all products have manufacturer recommendations on required maintenance of products, and things that should be avoided that may void the warranty on the product. We have all of this information available on our website. We want your product to last as long as it can, and we will do our part to ensure it is installed correctly. Visit our website for specifics on individual product lines and recommendations to extend the life of your products
What if we discover woodrot during installation? – First of all, don’t worry! MOST instances of wood rot are condensation or unique leaks that are minimal and happened during past intense storms that just caused some discoloration. We can Microbial spray this, and install your new window correctly. You will have no further problems, smell, or growth because our installation method will seal against future leaks, and our process for cleaning will remove any existing discoloration or growth. This is the default reaction to discoloration and we do not have an additional charge to handle this scenario.
If we discover structural rot, in the window frame, or structural framing, we start by taking a photo of the location. We reach out to you directly at that time on how you would like to proceed. We carry what we need in general to secure the window, install necessary repairs and to get the new product into the penetration. It is a time sensitive problem because we need to secure your home from exterior elements, so your quick cooperation and communication on your desires on how to handle the situation is appreciated. We do NOT service insulation, drywall, or painting services.
We have a default fee that we agree on to handle this situation in the event of discovery. We don’t like surprises either, and our goal is to provide you the best service possible, and ensure that nothing is rushed and a textbook solution is ready to go.
We wont sell you something you don’t need, and we will give our honest opinion on the assessment of whether or not you really need any additional repairs. You can trust American Window and Door to deliver everything you need for your wood rot solutions!
Financing and Payment Terms – We use a 3rd party financing partner called Hearth. They collect self provided data and pull a soft credit pull that can have up to 50 offers for your project within 5 minutes. Its very easy to use and self explanatory and can be sent via text or email at your request. There is no commitment to utilize the service to see what you may be approved for. For all residential projects we are 50% down, 50% upon completion. This invoice is sent via email and is an ACH link through Quickbooks. We do not process our order to the manufacturers until a deposit has been paid. All of our orders are custom products and non refundable.
Can you guys do custom size doors? – We can fabricate pretty much any door you can imagine. There are certainly some limitations, but if willing to pay for the alterations, we can deliver almost any request. Custom Door Height Cut Down, Custom Jamb Depth on the door frame, Door panel width ranging from 18 – 42 inches in 2 inch increments. Custom Hinge Mortise Locations. Custom Handle Boring.
Customizations add additional lead time to product arrival.